SHIPPING & RETURNS
SHIPPING + CUSTOMER PICK-UP POLICY
If you're lucky enough to live here locally in Coeur d'Alene, ID (and surrounding areas), you are welcome to pick your order up at our Hayden, ID location. Select the 'CUSTOMER PICK-UP' option and once your order has been received and processed, you will be notified by text, email or phone to make arrangements for pick-up.
SHIPPING AND DELIVERY CHARGES (Scroll Down For USPS Costs At-A-Glance)
Pick - Up - You will be notified when your order is ready to be picked up (processing time is 1-3 Days)
Priority Mail, 1-3 Days - Real-time calculated rates from USPS will be posted after you enter your shipping info during checkout (before finalizing order) - Your order will be shipped from Zone 1
Priority Mail Express, Overnight, 1-2 Days - This is the best service for packages you need super lickety split (aka extra quick!) - Real-time calculated rates from USPS will be posted after you enter your shipping info during checkout (before finalizing order)
To All of Our Friends Outside the US - Real-time calculated rates from USPS are posted according to the country we are shipping to. Please add your shipping info to get real-time shipping rates.
If we are shipping to you, processing time is 1-3 days, however, during promotional periods/holidays, orders may take extra time, but don't worry, we will always communicate that to you. We offer several shipping options through USPS, which we have chosen for a couple of reasons:
USPS offers quick service, at a reasonable rate, as well as package tracking.
Since the USPS already travels daily to nearly every home and neighborhood in the US, if we put our packages on their trucks, we won't be putting additional vehicles on the road, and in turn, be a small part of helping to control the amount of global warming caused by greenhouse gas emissions produced by vehicles. (for more information on the effects of greenhouse gas, click here https://www.epa.gov/ghgemissions/overview-greenhouse-gases.)
Priority mail typically arrives within 1-3 business days from the ship date. In some situations, typically when shipping very large orders, we will use UPS. Shipping time for these orders can be up to 5 days. No matter which service you choose, you will receive a tracking number by email to keep you apprised of the shipping status.
PLEASE READ THIS IMPORTANT MESSAGE
Summertime Shipping: We at Tatted Upkeep proudly use NO chemical stabilizers in our products. Everything is natural, which makes it vulnerable to extreme weather. With this in mind, shipping during hot or cold weather may cause melting or freezing, which may alter the texture of our products. Hard butters have a melting point of between 73-85 degrees, so they're likely to melt in heat greater than these temperatures. If the product is melted when you receive it, put it in the refrigerator for a bit so it can re-solidify. If the product is frozen, allow time for the product to heat up to room temperature (do NOT attempt to heat it up, let it warm naturally at room temperature). Also, if our Tattoo Buttercream arrives melted, it may not appear full in the jar because it started out whipped with air and now the air has dissipated. You are not receiving less product; it is still the same amount you would have received in a full jar if the product had not melted. The good news is, melting or freezing does NOT negatively affect the wonderful skin nourishing benefits and the products are still completely safe to use.
We always do our absolute best to get your products to you in the same condition as they are when they leave the lab. Therefore, in the warmer months, we only ship Mon-Wed, to lessen the time your order sits in a hot delivery truck. Upon delivery, we recommend a speedy retrieval from the heat to assure your products are in the best possible condition.
With all of this being said, unfortunately you have to make the decision for shipping - though, we will do everything in our power to protect your products from melting (using frozen gel packs), we can't promise that they won't, If this happens, we will not be responsible for re-shipping or refunding your order. Lastly, we do offer a shipping upgrade to Express Overnight shipping if you choose (see below for rates).
**PLEASE NOTE: Unfortunately, porch piracy is a problem everywhere, which is why we ship using only traceable methods. We recommend using your tracking number to find out what "time-ish" your package will be delivered, so you can look out for it. Once a package shows as delivered by the carrier, we cannot be liable if not received by the recipient, though we will work with USPS and/or UPS and do our best to assist in finding your package (just an FYI...thankfully, we have not had any issues with this so far!)
ZONE MAP + SHIPPING COSTS AT A GLANCE
SHIPS FROM ZONE 1
PRIORITY EXPRESS MAIL
RETURN + CANCELLATION POLICY
We believe that the standards for our products will not only meet, but will surpass your expectations. That said, we know there are occasional reasons that customers wish to return items and we're here to help!
Shipping or product problems or issues: If you have an issue or a problem with any product or shipment, please email us immediately at firstname.lastname@example.org so that we can address and resolve the matter quickly.
You changed your mind: Our high standards of sanitation is not only our commitment to you, but we believe it's also an ethical and social responsibility for everyone. Because of this, we regret that we are unable to accept returns on our products due to buyer's remorse. This protects all of our customers from the possibility of contamination, and there are no exceptions to this policy.
ORDER CANCELLATIONS AND/OR CHANGES
We are dedicated to sending you only the freshest of products - this means that we don't leave anything on the shelf to get stale. We're also dedicated to shipping your order as quickly as possible. This means mixing a fresh batch of product for you as soon as we receive your order and packaging it up for shipment ASAP. For that reason, once your order has been mixed and packaged, we cannot guarantee that we will be able to make changes to it. With that said, if you notify us promptly, we will do our very best to accommodate your needs according to the following policies:
If you forgot to add an item to your order: For your privacy, safety and security, we do not store credit card information, so unfortunately, we can't just add an item and charge your card. However, if you inadvertently forgot to add something to your order, please contact us ASAP by email or phone to see if we can add the new items and invoice you before we begin processing your order. If your order has already been processed and shipped out, we will let you know and assist with placing another order.
If you need to change or delete an item from your order: Please contact us immediately. If your order has not been processed, we're happy to substitute or delete items from your order, and will refund you any difference.
Please note: If you want to substitute a more expensive item for something in your order, let’s connect by phone or email so we can walk thru the process. If we are able, we will delete the item from your first order, combine the two orders - just remember that we don't store credit card info so we'll need to add it again.
If you need to cancel an order: Please notify us ASAP. If the order has not been mixed and/or shipped out, we should be able to cancel it for you and refund your money. If the order has been processed but not shipped, we should be able to pull it from shipping, but in such cases reserve the right to impose a 10% restocking fee on the entire order, excluding shipping and tax of course.
If you've entered the wrong shipping address: Please notify us ASAP. If the order has not shipped, we will pull it and correct the shipping address.
If you provide us with an incorrect physical address or fail to properly identify your name on your mailbox (causing non-delivery) and fail to notify us before the order ships, we cannot replace or refund your order. We will however, do everything we can by working with the shipper to get your product to it's destination, but unfortunately can make no guarantees of the outcome.
If your order is returned to us by the shipper in good condition: We are happy to re-send it to you at your expense.
If you forgot to use a promotional or discount code or credit: We regret to say that we are unable apply a discount code or credit to an order that has already been placed. The good news is that you'll likely be able to enter/use it on your next order! :)